Beauty & Personal Care:
- Returns or exchanges are not allowed for beauty and personal care products due to health and safety reasons, even if items are in their original condition.
Perfumes:
- Perfumes can be exchanged only if they are in their original condition, unopened, unused, and in the same packaging as received.
- Refunds are accepted only if the perfume arrives damaged or incorrect.
Food Products:
- Returns or exchanges are not allowed for food products under any circumstances.
Home Essentials & Other Products:
- Returns or exchanges are allowed only if the product is unused, in its original condition, and sealed as received.
Shipping Costs:
- If the customer requests a return or exchange for reasons not related to our store’s fault, the customer will bear the full shipping cost.
Damaged or Wrong Items:
- If you receive a damaged, wrong, or incomplete item, we will cover all costs and provide a full replacement or refund. Please contact us immediately:
- [email protected]
Return Period:
- Damaged or incorrect items can be returned, and a refund will be issued within 7 days from the date of order receipt.
